Return & Refund Policy

1. Who This Policy Applies To

This Return & Refund Policy ("Policy") applies only to items sold and fulfilled directly by MotoCycler — that is, listings where MotoCycler is the seller of record. These are the purchases whose order confirmations and receipts are issued by MotoCycler.

MotoCycler is also a marketplace where independent sellers, partner stores, and private individuals list parts, gear, and bikes. Purchases from third-party sellers are not covered by this Policy.Returns, refunds, and disputes for third-party transactions are governed by the applicable seller's own policies and our Terms of Service. If you are unsure whether an item is sold by MotoCycler or a third-party seller, contact us at the address in Section 9 before placing your order.

2. 7-Day Return Window

Eligible items purchased from MotoCycler may be returned for a full refund within seven (7) calendar days of the package arrival date, as recorded by the carrier's delivery tracking confirmation. If tracking does not confirm delivery, the return window runs from the date the order was marked as delivered in our system.

• Return requests must be submitted within the 7-day window as described in Section 5.
• Items must be postmarked (shipped back) within the timeframe stated in your return authorization.
• Return requests received after the 7-day window will not be accepted.

3. Condition Requirements for Returns

To be eligible for a refund, returned items must:

• Be unused, uninstalled, and in the same condition as received
• Be in the original packaging, including all original tags, labels, and inserts
• Include all components, hardware, manuals, and accessories that came with the item
• Show no signs of installation, fuel, oil, or lubricant contact

Items that have been installed, used, ridden with, altered, or damaged after delivery cannot be returned. We reserve the right to refuse a refund if a returned item does not meet these requirements; in that case the item will be made available for pickup or shipped back at the customer's expense.

4. Non-Returnable Items

The following are final sale and cannot be returned:

• Items marked "Final Sale" or "Clearance" on the listing
• Items listed "for parts only" or sold as-is where the defect was disclosed
• Electrical components that have been installed, wired, or connected
• Opened fluids, chemicals, lubricants, and paints
• Undergarments, base layers, and hygiene-sensitive apparel that has been worn (helmets and other protective gear must be unworn with original tags attached)
• Gift cards and digital products
• Custom, special-order, or made-to-order items
• Used motorcycles and classified listings from third parties

5. How to Start a Return

To request a return, email us at motocycleradm@gmail.com within the 7-day return window with the following information:

• Your order number (found on your order confirmation or receipt)
• The name of the item you wish to return
• The reason for the return
• Photos of the item and packaging, if the item is damaged or defective

We will review your request and, if eligible, issue a Return Authorization with return shipping instructions. Do not ship an item back without a Return Authorization — unauthorized returns may be refused at delivery and will not be refunded.

6. Return Shipping, Customs & Duty Fees

• Unless the item arrived damaged, defective, or incorrect (our error), the customer is responsible for return shipping costs.
• We recommend using a trackable shipping method, as we cannot issue refunds for returns lost in transit.
• All customs charges, import duties, brokerage fees, and taxes imposed by any government or courier on an international shipment are the sole responsibility of the customer. These fees are non-refundable, including when an item is returned for a refund.
• Original outbound shipping charges are refunded only when the return results from our error (wrong or defective item).
• COD returns and returns without proper customs documentation may be refused.

7. Damaged, Defective or Incorrect Items

If your package arrives damaged, or the item is defective or not what you ordered, notify us within 48 hours of delivery with photos of the item, the packaging, and the shipping label. We will arrange a replacement or a full refund, including original shipping, at no cost to you. Items reported damaged after 48 hours may be subject to standard return conditions.

8. Refunds

• Once we receive and inspect your return, we will notify you by email whether the refund is approved.
• Approved refunds are issued to the original payment method used for the purchase within 5–10 business days of approval, depending on your bank or card issuer.
• Refunds include the item price and any sales tax paid, less any amounts expressly excluded under this Policy (such as duty fees and customer-paid return shipping).
• Original shipping fees are handled per Section 6.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at the address in Section 9.

9. Cancellations & Exchanges

Orders may be cancelled free of charge any time before the order is shipped. Once an order ships, the standard 7-day return process in Sections 2–5 applies. We do not offer direct exchanges; to exchange an item, return it under this Policy and place a new order for the desired item.

10. Your Consumer Rights

Nothing in this Policy limits or excludes any rights you have under Canadian federal or provincial consumer protection legislation, including statutory rights that cannot be waived. Where this Policy conflicts with a non-waivable statutory right, that statutory right prevails to the extent of the conflict. This Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, consistent with our Terms of Service.

11. Changes to This Policy

MotoCycler may update this Policy from time to time. Changes take effect when posted on this page with a revised "Last Updated" date. The version of this Policy in effect on the date of your purchase governs that purchase.

12. Contact Information

If you have any questions about this Policy or wish to start a return, contact us: